Frequently Asked
Questions
A showcase of our most inspiring projects. Each one is a journey of innovation,
passion, and bold creativity.
What does ownLab specialize in?
ownLab specializes in providing IT services, consultancy, SaaS development, and digital solutions, tailored to meet unique business needs.
Who can benefit from your services?
We work with businesses of all sizes, from startups to enterprises, across various industries looking to optimize their digital presence and operations.
How do I get started with ownLab?
You can get started by reaching out to us through our website’s contact form or directly via email. We’ll schedule a consultation to discuss your project requirements.
Where is ownLab based?
ownLab is based in India, but we work with clients from around the globe, offering remote consultations and project management.
What makes ownLab different from other IT consultancies?
We focus on a collaborative approach, providing personalized solutions with a blend of innovation, technical expertise, and exceptional customer support.
What IT services do you offer?
We offer a wide range of services including web and app design, SaaS development, branding, digital marketing, and IT consultancy.
Can you help with both design and development?
Yes, we offer end-to-end services, from creative UI/UX design to full-stack development, ensuring seamless integration of design and functionality.
Do you provide ongoing support after the project is completed?
Absolutely! We offer continuous support and maintenance services to ensure your solution stays up-to-date and performs at its best.
Do you work with custom software development?
Yes, we provide custom software and SaaS development, tailored to your business needs and scalable for future growth.
Can you help with digital marketing strategies?
Yes, we craft data-driven digital marketing strategies that focus on boosting your brand's visibility, engagement, and conversion rates.
How do you manage projects at ownLab?
We follow a structured project management approach, utilizing Agile methodologies to ensure efficient, transparent, and collaborative progress throughout the project lifecycle.
Will I have a dedicated project manager?
Yes, every project is assigned a dedicated project manager who acts as your main point of contact and ensures smooth communication and progress.
How often will I receive updates on the project’s status?
We provide regular updates, typically weekly or bi-weekly, depending on the project’s timeline and complexity, ensuring you are informed every step of the way.
What tools do you use for project management?
We use industry-standard project management tools such as JIRA, Trello, and Asana for tracking tasks, timelines, and communication.
How do you handle changes or revisions during the project?
We welcome feedback at every stage and incorporate changes through a defined process to ensure that revisions are handled efficiently without disrupting timelines.
How involved will I be in the project?
We encourage active client involvement throughout the project, from initial planning to final execution, ensuring your vision is fully realized.
What if I have concerns or issues during the project?
We are always available to address any concerns. You can reach out to your project manager or directly to our support team at any time.
How do you ensure that my requirements are fully understood?
We begin with an in-depth consultation to gather all requirements, followed by regular meetings and reviews to ensure we’re aligned with your expectations.
Can you work with my existing in-house team?
Yes, we can collaborate with your in-house team or external vendors to ensure a smooth, integrated process across all aspects of the project.
What is your communication process during the project?
We maintain clear and open communication through regular check-ins, status reports, and quick responses to any queries or updates you might need.
How do you structure your payment plans?
We offer flexible payment plans based on the scope of the project, typically involving milestone-based payments to align with project delivery phases.
Do you offer any payment options?
Yes, we accept payments via bank transfer, credit/debit cards, and other secure online payment gateways. We can also discuss other options based on your preference.
Is a deposit required to start a project?
Yes, we typically require a deposit upfront to secure project initiation, with the remaining payments aligned with project milestones.
Do you offer refunds if I’m not satisfied with the work?
We work closely with our clients to ensure satisfaction at every stage. Refunds are handled on a case-by-case basis, based on the terms agreed upon in the contract.
Can I pay in installments?
Yes, depending on the project’s size and timeline, we offer flexible installment payment options to accommodate your budget and schedule.
How do you protect my data?
We implement strict security measures to protect your data, including encryption, secure servers, and regular audits to ensure compliance with industry standards.
Will my project details remain confidential?
Absolutely. We sign NDAs (Non-Disclosure Agreements) to guarantee the confidentiality of your project and all related information.
How do you use the information you collect from clients?
We only collect information necessary to deliver services effectively. This data is used solely for project-related purposes and never shared without consent.
Do you comply with GDPR regulations?
Yes, we comply with all relevant data protection laws, including GDPR, ensuring that your personal data is handled with the utmost care and transparency.
Can I request the deletion of my data after the project is completed?
Yes, upon request, we can permanently delete all stored data related to your project once it is completed, in compliance with data protection regulations.